Delete your PestDesk account
Last updated: 3 September 2026
This page explains how to delete your PestDesk account and the workspace behind it, what gets removed, and what we are obliged to keep. It applies to the PestDesk app on Google Play and to app.pestdesk.app, which are the same service.
Delete your whole account
Email privacy@pestdesk.app with the subject Delete my PestDesk account.
- Send it from the email address you sign in to PestDesk with. That is how we confirm the request is yours; we will not act on a request sent from another address.
- Include your company name as it appears in PestDesk.
- We reply to confirm, then delete the account and everything in the workspace.
You do not need the app installed to ask, and there is nothing to pay or cancel first.
Deleting is permanent. Your invoices, job history and pesticide application records go with the account. If you need them for your own records or for a regulator, export or download them before you write to us — Reports has a CSV export, and every invoice can be saved as a PDF.
Delete some of your data, and keep your account
You do not have to close your PestDesk account to have data removed, and for most records you do not have to ask us at all — you can delete them yourself, and the deletion is immediate.
Delete it yourself, in the app
- A customer and everything about them. Open Customers, tap the customer, then Delete customer. This removes their name, phone number, email address, their properties and their job history.
- A single job. Open the job from Schedule or from the customer's page, then Delete job. Its treatment and pesticide records go with it.
- An inventory item. Open Inventory, tap the item, then delete it. Its usage history goes too.
Or ask us
- Email privacy@pestdesk.app with the subject Delete some of my PestDesk data.
- Send it from the address you sign in with, and describe what you want removed.
- We confirm by reply and delete it within 30 days. Your account stays open and everything else in your workspace is untouched.
What is deleted
Closing your account deletes:
- your sign-in credentials and the account itself;
- your company workspace and its settings, branding and message templates;
- every customer record, including names, phone numbers, email addresses and service addresses;
- jobs, appointments, treatment and pesticide records, and photographs;
- invoices, prices and payment status;
- text messages sent and received through PestDesk;
- inventory and stock history;
- any Google Ads or Local Services authorisation, and the leads retrieved with it.
What is kept, and for how long
| What | How long | Why |
|---|---|---|
| Everything listed above | Deleted within 30 days of your request | — |
| Encrypted backup copies | Overwritten within a further 30 days | Backups roll on a fixed cycle and cannot be edited in place |
| Records we are legally required to hold, such as a billing record for tax | As long as the law requires, then deleted | Canadian tax and accounting obligations |
| Text message delivery logs held by our messaging provider | Their retention period, then deleted | They are the sender of record for messages already sent |
Nothing kept under the rows above is used to contact you or anyone in your workspace, and none of it is sold or shared for advertising.
A note for your customers
If you are a member of the public whose details are in a pest control company's PestDesk workspace, that company controls those records, not us. Ask them directly. If you cannot reach them, write to us at the address below and we will help you get to the right place.
Contact
PestDesk, Ontario, Canada — privacy@pestdesk.app
Our Privacy Policy explains everything else we do with your data.